Refunds Policy

Thank you for using our services. This Refunds Policy outlines the conditions under which you may be eligible for a refund. Please read this carefully to understand your rights and our procedures for issuing refunds.

Refund Eligibility

Refunds are considered on a case-by-case basis. Please ensure you review our terms before making a payment. Refunds will only be issued for unused credits or services within 30 days of the original purchase date.

To be eligible for a refund, the following conditions must be met:

• The refund request must be made within 30 days of purchase.
• Credits must remain unused or services must not have been rendered. If you have already used credits or accessed a service, we are unable to issue a refund.
• You must provide proof of purchase (e.g., transaction ID, order number).

Requesting a Refund

If you believe you qualify for a refund, please reach out to us via our contact page. Include the following details in your refund request:

• Your order number or transaction ID.
• The reason for your refund request.
• Any supporting information that can help us process your request more quickly (such as screenshots or error messages).

Our support team will review your request, and you will be notified about the status of your refund within 7 business days. If further information is required, we may contact you directly.

Non-Refundable Cases

We regret that refunds cannot be issued in the following cases:

• Credits that have been partially used or redeemed.
• Services that have been rendered, including any generated images or downloads.
• Requests made more than 30 days after the original purchase date.
• If there is a proven breach of our Terms of Service or any misuse of our platform.

In these cases, we will not issue a refund. However, we encourage you to contact us for any concerns or issues that may arise during your use of our service.

Processing Time

Once your refund request has been approved, we will process the refund and initiate the transaction to your original payment method within 5-7 business days. Depending on your payment provider, it may take an additional 3-5 business days for the funds to appear in your account.

In case of any issues with processing your refund, our support team will contact you to resolve the matter. Please allow additional time for international transactions or payments made via third-party services.

Refunds for Subscription Services

If you have subscribed to a recurring service, refunds will only be considered for the most recent billing cycle. If you wish to cancel your subscription, please do so before the next billing date to avoid further charges.

Refund requests for subscription charges will not be considered for past months or services that have already been used, but you may receive a pro-rated refund for the unused portion of the current month.

Special Circumstances

In certain cases, we may consider refunds outside of the standard policy. These situations include but are not limited to:

• Unforeseen technical issues or service outages that prevent access to the platform or services.
• Incorrect billing due to system errors.
• Exceptional circumstances such as fraud or unauthorized transactions.

If you believe that any of these conditions apply to your situation, please contact us immediately for further assistance. We will evaluate each case individually and strive to provide a fair solution.

Contact Information

If you have any questions regarding our Refunds Policy or need assistance with your refund request, please don't hesitate to contact us. Our customer support team is available to help you during business hours.